Following on from our previous blog post on ‘The Call Centre’ we thought we would pay homage to those that work at ‘The Call Centre’ and the top boss himself Nev Wilshire. We have had plenty of laughs whilst watching the show and to say he is an outside the box thinker when it comes to the way he runs his business telephone answering business is an understatement, but the employees do seem to enjoy working there.
Below are a few memes we have created from the show:
The tea lady has been known to get confused and has even served a new concoction of tea and coffee mixed together, we think she called it Teffee… We won’t be trying it.
Nev’s management techniques have gone as far as offering up an arm wrestle for a job promotion. Nev won and with that avoided having to promote the young employee.
In the most recent episode, Neville unfortunately had to let some people go due to a contract not being renewed, we suspect he didn’t use Lord Sugar’s approach though.
Neville provides plenty of laughs during the show but there are times when we are left scratching our heads and thinking, is this the man that runs a multi – million pound business?
If you have any memes you can think of why not send them in and we will see if they match up to some of ours – email: firstname.lastname@example.org.
The recent airing of a new fly-on-the-wall documentary about the Swansea based Save Britain Money offices has captivated television audiences for both the right and wrong reasons. ‘The Call Centre’, shown on BBC3 explores the intimate and outlandish workings of the company Save Britain Money; a business which offers a call handling service & call answering service to the general public.
The documentary delves into the workings of the company and examines the people who work there, asking whether the business practice is one which works. Interestingly, there is strong evidence to suggest that it does. However, it is questionable whether this programme portrays a true image of a call centre and even whether the documentary is a true reflection of
Save Britain Money and its staff
This blog will examine whether the BBC3 documentary, ‘The Call Centre’, is a true reflection of a call centre and whether it represents Save Britain Money as a company.
Success or Circus Show
Many thousands of people tuned in to watch ‘The Call Centre’ to laugh and cringe at the representation of a call centre which shows a unique business model where the company’s CEO, Nev Wilshire used unorthodox methods such as singing and speed dating to create happy people who can sell. The programme delves in to how Nev struggles to inspire people to make calls which the majority of us dread.
Despite his peculiar methods and the heavy criticism that Nev has received in the way that he trains his staff, you cannot ignore the fact that he must be doing something right as his offices of Save Britain Money were voted the second best and most fun place to work by the Sunday Times in the mid-size category. Therefore, although we may watch it and cringe, Nev’s staff clearly enjoy working there.
Method in the Madness
It is often hard to distinguish between the true reflection of ‘The Call Centre’ and elements which could be seen as added for comic effect and entertainment. However, Nev’s world does appear to be real, even if the programme makers have chosen certain elements to create a show which highlights the intrigue of the company.
Overall, it can be said that the ‘The Call Centre’ is a good representation of the Save Britain Money offices. However, it cannot be evidenced that the documentary is a solid reflection of a call centre because Nev’s offices have been chosen for their mad style and unorthodox methods which are not prominent in all call centres.
From Friday to Monday the staff at Frontline stopped getting dressed in the morning and went to work in their bed wear…. Providing they had some that is. Follow us on Facebook and see the pictures from the past weekend and keep up to date with new events that we will be holding.
Communication is paramount to having a successful business. People are driven by communication, so a business needs to have a means of communicating efficiently with its customers. Virtual telephones can help to facilitate communication at all levels of your business. A virtual telephone system is quite easy to set up. Virtual telephone systems provide businesses with features that are simply unavailable with typical office phone systems. Among these are call screening, call whispers and voicemail management, including voicemail-to-text service. As many business owners know, running a business is a time-consuming endeavor that leaves little time for answering telephones and routing calls. Though hiring a secretary is always an option, virtual telephone systems are often much more affordable and efficient. Virtual telephone systems are packed with features like call screening and filtering that will prevent these nuisances and allow employees to focus on the more important parts of their jobs, saving precious time and resources and ultimately leading to an increase in revenue. New technology allows employees to view all of their messages at-a-glance and easily determine which ones need an immediate response and which can wait for callbacks, increasing overall productivity. When customers can call into a business and be immediately routed to the correct department through a virtual telephone system, it reduces stress for both the customer and the employee handling the call. A virtual telephone system helps to facilitate that communication and present the positive image that your company wants to convey.
Almost every business today with operations in more than one time zone needs to invest in a reputed virtual answering services company. To have staff on your own company rolls costs much due to the extra overheads and administrative costs. But not only can customers be calling you from a different country or time zone, they could need you after office hours. Hiring a Virtual answering services company is the perfect solution for almost everyone be it a small businessman or a large corporation. A Virtual answering services has helped many businesses grow in a huge way and reach their goals of success. Because consumers highly appreciate being able to talk to a live person when they are reaching your business, a virtual answering service is the perfect choice to be available 24 hours a day 7 days a week to your customers.Virtual Answering services/call centers operate from a centralized location for the purpose of receiving and transmitting a large volume of requests by telephone. Users lament problems of security, impersonal staff with high turnover, language barriers, translation errors and a less-than-professional image. Customers today don’t want to wait. If they don’t get through, they usually try another number. Investing in a virtual answering service ensures that you do not lose business and keep your clients satisfied.
Virtual telephone systems are by far the most affordable and convenient way for business owners to improve communications between their customers and employees, whether via telephone, email or even fax.
If you’re a small business owner who needs the features of a big business phone system with the freedom to receive calls on any phone, anywhere, then virtual telephone is the solution you’re looking for. Virtual telephone answering service gives you a single phone number that you can route to the phones of your choice. This means calls to your company’s main number can go to your employees no matter where they are. Telephone answering service bridge the gap between you and your numerous clients. A telephone answering service is an automated system with a live virtual receptionist. Virtual receptionist equals indirect secretary; the words speak for themselves. It will become less difficult and less straining for a business owner if he leaves all the work to a virtual receptionist – one who will answer the calls, understands his business and customers, and one who can meet the owner’s requirements. You can save money by just paying out for the time which is actually worked. The reliability of a virtual receptionist guarantees that your office is always available, and that you will never lose any important calls. These kind of services can be enjoyed without purchasing expensive equipments. Telephone Answering services operate from a centralized location for the purpose of receiving and transmitting a large volume of requests by telephone. Users lament problems of security, impersonal staff with high turnover, language barriers, translation errors and a less-than-professional image. When selecting an answering service, look for one based in your own country so that there are no language barriers. There are many Telephone answering services companies in UK that offers basic solutions to your office telephone answering system or overall replacement of any current options your office is using.
Telephone answering service in UK provides companies with the latest in office technologies at lower rates. These include internet connection, fax, messaging facilities, telephone answering services, and receptionist. Telephone answering service in UK aim to provide you and your business with the most personal, professional and reliable UK telephone answering service. Telephone answering service in UK range from the small business owner looking for a professional image to large companies requiring switchboard support. Some Telephone Answering services companies in UK offer a Franchise system, enabling entrepreneurs to enter the marketplace for a fraction of the usual set up costs.
Are you a small business owner and need to offer staff a high standard of customer service? Why not use Frontline Telephone Answering Service. The first reason why you would want to do this is you can save you’re self the hassle of recruiting and training staff. Secondly you’ll save money! You won’t pay anywhere near the amount that you would a normal member of staff.
Think about it and when you decide you want to use our services give us a call on 01489 866 630.
What if your staff can’t get into work? Do you have a plan for when things go wrong?
Disaster recovery is the process of restoring operations critical to the resumption of your business. One of the main factors this includes is communications, both incoming and outgoing calls. Frontline Telephone Answering Service specialise in disaster recovery and emergency response, we could be crucial to your disaster recovery plan.
A disaster recovery plan includes plans for coping with the unexpected, including the sudden loss of communications. Disaster recovery planning is an essential part of any business.
We are here 24/7 365 days a year ensuring we are always on standby for you!
Setting up a disaster recovery plan is not as complicated as it may seem. If this is a service you are interested in then feel free to come down to our premises in Hampshire to discuss your requirements.
Having problems operating due to the riots in the country? Were not! Call us today and allow us to help you operate during these uneasy and uncertain times.
Allow us to take the strain so you can focus on getting through these difficult times
Sean Bland Frontline Telephone Answering Service
Our 24 hour Answering Service provides a cheaper and more efficient means for communicating in the business world. Customer satisfaction is a primary concern. That’s why we employ truly dedicated professionals to care for and provide favorable solutions to every customer query. Why not use our 24 hour Live Answering Service to help maintain your busy schedule. Day or night, experienced operators are standing by to care for our customer’s particular needs.
Our 24/7 Answering Service provides you with quick and easy solutions at any hour of the day. Thanks to our dedicated Telephone Operators, we can safely say that customer service is never an issue at Frontline Telephone Answering Service. Click on the links below to see all that our service includes:
Frontline Communications Group is much more than an answering service . We can answer basic questions about your business, take orders, schedule appointments and More!
Sean Bland Frontline Communications Group