Dealing with incoming calls is an important but time-consuming process for businesses that wish to offer the highest possible levels of customer service. Outsourcing the task to Frontline's call handling service is a cost-effective way to cope with even high volumes of customer enquiries, while ensuring your clients have a professional first point of contact.
The fully trained staff at our UK contact centre will answer calls promptly, so that potential customers are not kept waiting, and give them a positive first experience of dealing with your business. All calls will be answered in your company name and recorded so no information is ever lost, and our technology means messages can be passed quickly and customer details will reach the relevant member of your team almost immediately.
What can telephone call handling services do for your business?
At its simplest level an answering service will ensure your customers are greeted politely and professionally when they call, with messages taken and appointments made. However, a call handling service from Frontline can also deal with some more valuable parts of your business.
Our trained staff can take orders and process credit card payments, deal with responses from advertising campaigns in the way you choose and arrange for brochures to be sent out to prospective customers. They also have expertise in call screening, logging and escalation for technical helpdesk and maintenance services, alarm monitoring and sensitively dealing with callers to healthcare lines.
Why choose call handling services from Frontline?
Frontline has been running third-party answering services for more than 13 years and has developed expertise in dealing with calls in a huge variety of industries. Our UK contact centre is open 24/7, 365 days a year and all calls are answered promptly by trained staff, rather than by automated messages, to give your clients a friendly and professional first impression of your business.
For more information about Frontline's cost-effective and simple to use call handling services, call us on 08450 267 247.
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