| A. We can pass your details via many methods such as phone, SMS, email or any mixture of these as specified by you. |
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| Q. How do I set the service up? |
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| A. Once you have decided to use Frontline you will receive a "Generic Questions" form which needs to be completed. This will include such things as company contact details, overview of the services your company provides, what information we need to gather, how and when you wish to receive the call details, any further useful information you feel is helpful. If any form of rota or lists are needed we would require these and any escalation procedures we will need to adhere to. |
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| Q. Will my calls be answered by a qualified operator? |
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| A. Yes. The only time trainees are used is for simple message taking whilst being trained |
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| Q. How long is the contract? |
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| A. We ask for only 1 months notice to terminate service. The service is a "Pay as you go" service. |
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| Q. How do I pay for the service? |
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| A. You will receive an invoice monthly at the beginning of the month. Our paper free Direct Debit billing service is our preferred method but we are flexible. |
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| Q. What happens if I have trouble un-diverting my line? |
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| A. We will answer your phone any time it rings. We do NOT switch off the service. We can then ensure you do not miss any calls whilst you get the issue resolved. |
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| Q. Where are you based geographically? |
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| A. We have one main call centre situated half way between Portsmouth and Southampton on the South coast of England. |
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| Q. Do you outsource? |
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| A. No we have never outsourced our contracts and never will. All our calls our answered from our call centre in Hampshire. |
