Many customers' initial experience of a business comes over the telephone, so it is vital to make a good first impression when calls are answered. This can be both time-consuming and expensive, particularly if your business needs to employ someone specifically to do it, but you can avoid these problems by using a professional phone answering service.
The fully trained staff at Frontline's UK contact centre will answer the phone promptly and in your company name, before taking messages or dealing with enquiries. Whether you need a straightforward virtual receptionist or a team to deal with high volumes of customer calls, our telephone answering service can handle it.
Virtual receptionist telephone answering services
Using Frontline's virtual receptionist service is a cost-effective way to ensure calls to your business are answered while you are in meetings or out of the office. For less than half the cost of employing another member of staff, the professional call answering service will deal with customer enquiries, forward important messages immediately, make appointments and manage your diary.
Helpdesk, engineering and careline services
Frontline's contact centre staff have significant experience of IT helpdesk, emergency maintenance and medical careline environments. Our telephone answering services operate 24/7 so are an ideal first point of contact outside standard working hours, as well as being a simple way to screen, log and escalate calls during the day, freeing up your own staff's time to solve customers' problems.
Order taking, ticket hotline and customer response services
Frontline's UK contact centre is set up to deal with high call volumes, so is the perfect choice to handle customer service enquiries and responses to advertising campaigns, as our staff will ensure calls are answered quickly and organise for information to be sent out or messages to be passed to the relevant people. We also have secure payment facilities and can work with a variety of web-based stock management systems, so can manage ticket sales and take orders for a wide range of products and services over the telephone.
Why choose Frontline for telephone answering services?
Frontline has been running professional telephone answering services since 1999 and has experience of working in many industries and with companies of all sizes. In addition to highly-trained staff, our UK contact centre has state-of-the-art technology to ensure all data is secure and that your company receives the relevant information from calls immediately.
To find out how our easy-to-use phone answering services could help your business, call Frontline on 08450 267 247.