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Alarm & Security Services
Frontline currently offer our emergency call out and escalation service to many fire and security companies across the UK. After years of experience and expertise in this field our 27/4, 365 days year availability is ideal for not only contacting your engineers out of hours but also monitoring alarms as well.
In terms of alarm monitoring, we are completely adaptable to your systems. Our operators log on to your system over the internet and if an alarm is raised we can see it instantly and follow the procedure precisely.
Our operators computers alert them to an alarm activation immediately, as soon as the activation is acknowledged, we then begin the process of escalation according to your clients specific needs. Key holders are called instantly in the order specified by your customer until the issue is resolved.
Our monitoring services are reliably, professional and any transition is seamless, leaving you safe in the knowledge your customer are in safe hands!
Alarm monitored by a Frontline Telephone Answering Service operative at our UK based Call Centre
What to expect from your Alarm & Security service.
Unlike other Telephone Answering Services Frontline prides itself in our uncomplicated 'pay as you go' service,
Alarm activations are responded to immediately.
All calls recorded.
Escalation procedures are followed exactly to you customers individual recommendations
Reports are generated after each call giving you detailed information into ALL activity taken on your behalf
Frontline specialise in emergency situations and disaster recovery.
Operators are highly trained and completely adaptable to various types of systems and software.
If you do not have a current procedure in place why not contact us, this is our specialty, we can help you design and create your own customer made system
With over 10 years experiences in the call centre industry trust us to offer you experienced and highly trained staff coupled with a professional and outstanding service
Click here to view some
frequently asked questions.
See how it works
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Frontline Telephone Answering Service are proud to be Investors in People
Frontline Communications Group Ltd. Registered Office: 2 The Belfry, 4400 Parkway, Whiteley, Hampshire PO15 7FJ. UK
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