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Frontline Care Services
The Frontline Care team specialises in the contracts which require a particularly sensitive first point of contact and we pride ourselves in creating an outstanding service for these customers.
From dealing with people in need of counselling, NHS patients who require a nurse out of hours, to funeral services. The frontline care team specialise in giving your customers all the individual care and reassurance they need, when it matters the most.
We provide a service with highly trained professional operators who are sensitive and understanding too the needs of your customers when you are unable to take the calls yourselves.
With 10 years experience in dealing with information sensitively this particular field has become our area of specialty and its something that really sets frontline aside form the crowd. Our experience and long serving staff means that we are in a position to offer you a specialist service tailored to your needs.
Remember we are here 24/7, 365 days a year ensuring you get the most professional service available when you need us!
Caring and compassionate staff requiring a sensitive first point of contact as they are too busy to answer the phone
What to expect from your Telephone
Answering Service
Frontline presently manages out of hours support calls for several care based clients, where it is critical that accurate information is obtained from the traumatised and bereaved in a gentle and sensitive manner.
Frontline offers you experienced and professional operatives that have helped put your customer at easy for over 13 years.
24 Hour cover, 365 days per year.
Live call handling at all times, no messages or automated systems.
Cost effective, pay as you go service.
All calls recorded
Our highly trained, specialist operatives are monitored and trained periodically.
Call screening
A flexible disaster recovery solution.
Personalised service tailored to your business needs
State of the art call centre based in the South of England.
Remember we are here 24/7, 365 days a year ensuring you never miss a call again! Trust us to offer you a service you can rely on when for your customers, it matters the most.
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Frontline Telephone Answering Service are proud to be Investors in People
Frontline Communications Group Ltd. Registered Office: 2 The Belfry, 4400 Parkway, Whiteley, Hampshire PO15 7FJ. UK
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