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Customer Service

Call Centre Customer Service Outsourcing

Customer service is one the most important aspects of any company, and this can be defined by the service provided to your customers, before, during and after a purchase.
A customer service department is an integral part of making sure your customer feels valued, the cost and time involved in creating this service for your customer can be extensive, and that’s where we come in.
Our flexibility means that not only do we answer you telephones, but we are able to create a fully functional customer services department for your company should you so require.
Our operators provide a comprehensive service for your company ensuring all your calls are answered and giving you that all important feedback loop with your customers. Our service means your customer always talk to a live person, not an answering machine or automated message.
We can do as little or as much as you require, listening to your customers, dealing with complaints, and taking that extra step to ensure your customers feel valued.
A happy customer shaking hands with one of our Customer Service operatives at our 24/7 Call Centre

What to expect from your Customer service desk

Unlike other Telephone Answering Services Frontline prides itself in providing a service that is fully adaptable and tailored to your individual needs
Seamless access to your systems and databases allowing us to view, create and update existing jobs. Providing your company with a seamless and professional service.
Comprehensive and periodic training sessions ensuring our operatives know your company inside and out
Over 16 year experience in the Telephone answering industry.
You own dedicated client service manager, insuring all you needs are met efficiently and promptly.
Both Inbound and outbound calls can be made as per your requirements.
Your calls answered promptly and in your company name
Remember we are here 24/7, 365 days a year to ensure your phones our answered as and when you require and our cost effected ‘pay as you go’ service means you get the most cost effective solution available.
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frequently asked questions.
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Frontline Telephone Answering Service are proud to be Investors in People
Frontline Communications Group Ltd. Registered Office: 2 The Belfry, 4400 Parkway, Whiteley, Hampshire PO15 7FJ. UK
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