Telephone Answering Service
Site map | Home | Blog | Contact us
08450 267 247
Telephone Answering Services About us Virtual Tours Contact us
Home Telephone Answering Services IT Help Desk, Technical Support & Fault Logging
IT Helpdesk, Technical Support & Fault Logging
Frontline Telephone Answering Service has been providing 24 x 7 out of hours support to IT and software companies for almost 13 years. Our state of the art call handling software allows us to gather the information you require precisely. We can filter calls in anyway you wish - screening calls so that your technicians are not disturbed by clients who don't have cover, or sales calls or even wrong numbers.
We are here 24 x 7, 365 days a year so that you don't have to be. Handling your support calls and adapting to your rotas and escalation procedures is what we do, we guarantee to contact the correct member of your team within the designated time frames set by you.
We are experts in escalation, if the appropriate person is not available or cannot be contacted. Your clients will feel confident that their problems are being addressed and your organisation gains the respect and kudos it deserves for providing round the clock cover
All your IT related customer service solutions taken care of by our helpdesk at frontline telephone answering service
What to expect from your IT helpdesk.
Unlike other Telephone Answering Services Frontline prides itself in our uncomplicated 'pay as you go' service. With no complicated contracts, starting with us is fast, easy and reliable.
All calls are handled promptly and without fail
Have reassurance that you simply pay for what you use
Rely on our innovative approaches and ongoing investment - in staff and skills and systems to ensure you are receiving the most efficient service available
Our team of highly trained staff offer your company a professional image 24/7, 365 days a year
All calls recorded
Our call screening systems and databases allow us to screen your customers for eligibility and filter out calls that do not require an engineer
We are fully adaptable to your system, allowing us to use your existing case numbers and reference numbers to view, create and update existing jobs. Providing a seamless service
Fully web enabled.
With 10 years experience within the IT support industry our skilled and experienced staff answer your calls promptly and in your company name, endeavoring always to ensure a courteous and efficient response, coupled with a high level of customer care.
Our commitment is to leave you free to get on with your business knowing that your calls are handled efficiently and professionally.
Click here to view some
frequently asked questions.
See how it works
View our online demonstration
Frontline Telephone Answering Service are proud to be Investors in People
Frontline Communications Group Ltd. Registered Office: 2 The Belfry, 4400 Parkway, Whiteley, Hampshire PO15 7FJ. UK
Click here to have one of our telephone answering service operatives call you back Call Me Back
© 1999 - 2013 Frontline Telephone Answering Services. All Rights Reserved.. Site map | Home | Blog | Contact us