Telephone Answering Service
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Order Taking
Do your Customers demand a 24x7 service but the website doesn't’t always do the job? Frontline can assist by taking and processing your customer’s orders, answering product and delivery queries, up-selling relevant products and can provide that all important comfort in passing their credit card details to a ‘real’ person.
Many of our clients already use this service and we have amassed a wide and varied experience in a variety of goods, services and products from flowers to holidays.
Frontline take a blended approach to your customer service and sales - this enables your customers to reach us through the communication method of their choice. By combining our call centre solutions, SMS response, live chat support, and email response services you can ensure you will never miss an opportunity to connect with your customers.
We realise that companies have usually invested greatly in an ecommerce site that links to their stock management systems. That’s not a problem our staff are comprehensively trained on many types of web based applications and for specific product and system knowledge, one of our team of trainers will be happy to visit you in order to understand your product and business systems better. This allows us to train our team specifically on your product or service.
Our state of the art call centre and experienced operators are trained to take all types of orders be it on your website or on a custom made script we can do everything from up sell your goods to process your payments
What to expect from your order taking service.
You can trust Frontline’s 13 years of experience and unrivalled 'pay as you go' service to ensure you are receiving the best and most cost effective service available today!
Your calls are answered promptly and in your company name
We can provide seamless access to your databases and systems to process orders and payments quickly and efficiently.
Flexible and reliable services, 24/7 365 days a year
Fully web enabled allowing us to take orders via the internet
Highly trained in customer service out staff provide a professional image for your company
Fully secure and 100% compliant with your data protection requirements.
Thinking of using us? Why not check out our Virtual Tours page to see how we work. Remember you are always welcome to come and visit us!
Click here to view some
frequently asked questions.
See how it works
View our online demonstration
Frontline Telephone Answering Service are proud to be Investors in People
Frontline Communications Group Ltd. Registered Office: 2 The Belfry, 4400 Parkway, Whiteley, Hampshire PO15 7FJ. UK
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