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Overflow and Call Handling
Whether you’re heading into a meeting or just too busy to answer the phone, Frontline Telephone Answering Service is here for you 24/7, 365 days a year.
An overflow call system allows ALL your calls to be answered. Lets say, for example, that you are on the phone and a client tries to call you, rather than your client constantly getting an engaged tone or worse still, having to wait a long time for their call to be answered, you can have our operators pick up the call. So when a customer calls you and you're on the phone or too busy, the divert will automatically recognise this and put the call straight through to us! You never miss a call again!
Our operators are on standby for you 24 hours a day, and you can choose when to put the Overflow divert in place. If you think you may have a busy morning then simply switch the divert on. Calls will always come through to you first, we only pickup the calls you can’t manage to get. You can change and customise the settings of your Overflow depending on your requirements. We are here 24/7 365 days a year to ensure you never miss a call again! Remember if you don’t get that call, your competitors will and lost calls mean lost business!
Not always there to answer the phone? Sometimes your call volumes are just to high to cope?
What to expect from your call handling service.
Handling your calls is our priority and for a seamless and professional service, trust our 10 years experience to give you the most efficient and cost effective service available.
With no complicated set ups or contracts, we could even have your phones answered by close of business today! We are here when you need us!
Experienced and highly trained staff.
All calls recorded
A seamless and professional service ensuring that you never miss your customers call again
A flexible and reliable service - here when you need us
No answering machines, voice mail or outsourcing
Reports generated instantly from your calls then sent to you immediately by your chosen format be it SMS, email or phone.
Trust Frontline to ensure that handling your calls is always our priority. Please view our online demonstrations to see how we work.
Click here to view some
frequently asked questions.
See how it works
View our online demonstration
Frontline Telephone Answering Service are proud to be Investors in People
Frontline Communications Group Ltd. Registered Office: 2 The Belfry, 4400 Parkway, Whiteley, Hampshire PO15 7FJ. UK
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